Privacy Policy
Last updated 3 November 2026
This policy explains what Vack Voice collects, why, and what you can ask us to do about it. Vack Voice is run by Storxie Nexus Limited, RC 9954728, Nigeria, and we handle personal data under the Nigeria Data Protection Act 2023.
What we collect
- Account details: name, email address, phone number, and a hashed password
- What you create: the scripts you type, images you upload, and the voice, image and video files we generate for you
- Usage records: how many videos, images and words you have used, and when
- Payment references from Paystack. We never see or store your card number
- Technical data: IP address, browser type and device cookie, kept to stop abuse and keep you logged in
Why we process it
- To run your account and deliver what you generate, which is the contract between us
- To enforce plan allowances and prevent fraud and abuse, which is our legitimate interest
- To collect payment and keep accounting records, which the law requires
- To tell you about your account, and about product changes that affect you
We do not sell your data. We do not use your content to train machine learning models.
Who we share it with
- Paystack, for payment processing
- fal.ai, for video and image rendering
- Microsoft, for the voice engine
- Hostinger, which hosts the service
- Our SMS provider, for the verification code we send to your phone
These providers process data for us and are bound to use it only for that purpose. Some of them operate outside Nigeria, so your data may be processed in another country with appropriate safeguards.
How long we keep it
Your generated files stay in your library until you delete them or close your account, after which we remove them within 30 days. Account records and payment records are kept for six years because Nigerian tax law requires it. Usage logs are kept for 24 months.
Cookies
We use a session cookie to keep you logged in, a security cookie to protect forms, and a device cookie that counts free guest voice use. We do not use advertising cookies or third party trackers.
Your rights
Under the NDPA you can ask to see the data we hold about you, correct it, delete it, or object to certain processing. Write to mails@storxie.com and we will respond within 30 days. If you are not satisfied, you can complain to the Nigeria Data Protection Commission.
Security
Passwords are hashed, traffic is encrypted, and access to the database is restricted. If a breach affects your data, we will tell you and the Commission as the law requires.
Children
The service is for adults. We do not knowingly hold data for anyone under 18. If we learn that we do, we delete the account.
Contact
Storxie Nexus Limited, Lagos, Nigeria. Email mails@storxie.com.