Refund Policy
Last updated 3 November 2026
We want you to pay only for a service that works. This policy explains when we refund, and when we do not.
The free trial
The trial is free and never turns into a charge on its own. Nothing is deducted from your card when the trial ends. If a payment is taken for a plan, it is because you chose that plan and completed checkout.
Monthly plans
- Cancel before your renewal date and you are not charged again. Access continues to the end of the period you paid for.
- If you cancel within 24 hours of a renewal and have not generated anything in that period, write to us and we will refund that renewal.
- Once you have used part of a period we do not refund part months. This is why the trial exists: it lets you test everything before paying.
Failed generations
If a render fails on our side, the allowance it used is returned to your account automatically, so you are never charged for a failure. If a paid period was badly affected by an outage, contact us and we will extend the period or refund the affected portion.
When we do refund in full
- You were charged twice for the same period
- You were charged after cancelling, and the cancellation was recorded
- The service did not work at all for your entire paid period and we could not fix it
- A charge you did not authorise
When we do not refund
- You changed your mind after using the allowance
- You do not like the artistic result of a generation. These are generative tools and output varies
- Your account was closed for breaking the Terms of Service
- You opened several accounts to repeat trials
How to ask
Email mails@storxie.com within 7 days of the charge, from the email on the account, with the Paystack reference. We reply within 2 business days. Approved refunds go back through Paystack to the same payment method, usually within 5 to 10 business days depending on your bank.
Chargebacks
Please contact us before raising a chargeback with your bank. A chargeback freezes the account while it is investigated, and we can almost always resolve the issue faster directly.
Contact
Storxie Nexus Limited, Lagos, Nigeria. Email mails@storxie.com.